Social Care Management

Connecting you to every benefit you qualify for.

Available to any Medicaid member on Staten Island, whether or not you meet the criteria for enhanced services.

I need help for myself or a loved one

Get Connected to a Navigator

Call today to see if you qualify for free services in just a few minutes.

What is a Social Care Network?

NY.gov Social Care Overview

New York State’s overview of how Social Care Networks help Medicaid members.

What services are available?

NY.gov Member Resources

Factsheets and FAQs on housing, food, transportation, and more.

Social Care Management

Connecting you to existing programs

Available to any Medicaid member, whether or not you meet the criteria for additional services.

Benefits navigation

Help applying for SNAP, WIC, HUD housing assistance, TANF, or HEAP.

Application and document help

Help with fees for a birth certificate, non-driver ID, DMV license, background check, or housing application, capped at $100 per member for the life of the program.

$0
Out of Pocket for Eligible Medicaid Members
100+
Partner Organizations in the SI PPS Network
66K+
New Yorkers Connected to Services
How It Works

From your first call to u003ciu003econnected careu003c/iu003e

Getting connected to a navigator is simple. Here’s what to expect from your first call to ongoing support.

Medicaid Members

Anyone with Medicaid living in Staten Island, Brooklyn, or Queens may qualify for free navigator services.

01
Step One
You reach out

Call (347) 201-6884 or email [email protected] to tell us what you need.

02
Step Two
We check your eligibility

A navigator confirms your Medicaid status and connects you with the right local services for your needs.

03
Step Three
You get connected

Your navigator connects you directly with the housing, food, transportation, or care management service that fits your situation.

Are you a service provider or community partner?
Ideal Health Partners navigator meeting with a community member at home
Who We Are

A dedicated navigator who knows u003ciu003eyour communityu003c/iu003e

Ideal Health Partners navigators live and work in the communities they serve. You’ll get a real person who understands local resources across Staten Island, Brooklyn, and Queens and stays with you every step of the way.

Hundreds of Families Served

Earning the trust of u003ciu003ethe community we serveu003c/iu003e

Frequently Asked Questions

Answers to your most common questions about the Staten Island Social Care Network Navigator Program.

The Staten Island Social Care Network (SI PPS) connects Medicaid members to free housing, food, transportation, and care management support. Ideal Health Partners serves as a navigator partner within this network, helping residents get connected to the right local services.

Navigator services are available to Staten Island Medicaid members and families, including those in select Brooklyn and Queens zip codes (11209, 11219, 11220, 11228, 11355, 11368, 11373, and 11377).

Call (347) 201-6884, email [email protected], or complete the online form to reach a trained navigator. They’ll ask a few questions about your situation and connect you to the right services.

No. Navigator services are completely free for eligible Medicaid members through the Staten Island Social Care Network. There is no cost, copay, or insurance billing involved.

No referral is required. Anyone with Medicaid can reach out directly, complete a short screening, and be connected to a navigator.

Call (347) 201-6884, email [email protected], or fill out the form on this page to get connected to a trained navigator.

Get Connected

Ready to get u003ciu003econnected?u003c/iu003e

Reach out to a Staten Island Social Care Network navigator today. Call (347) 201-6884 or email [email protected], or fill out the form below and a navigator will follow up within one business day.

Get Connected to a Navigator

Reach out to a Staten Island Social Care Network navigator today. Call (347) 201-6884 or email [email protected], or fill out the form below and a navigator will follow up within one business day.