HIPAA Notice of Privacy Practices — Ideal Home Health

Our Commitment to Your Privacy

Ideal Home Health Care (“Ideal Home Health,” “we,” “us,” or “our”) is a Medicare-certified skilled home health agency and a HIPAA covered entity. We are committed to protecting the privacy of your protected health information (PHI). This Notice describes how we may use and disclose your PHI, and your rights regarding that information.

Information We Collect

Identifying information (name, address, phone, date of birth, Medicare/insurance ID)
Clinical information, including diagnoses, physician orders, plans of care, and visit documentation
Billing and insurance information
Information submitted through online forms on this website

Third-Party Service Providers We Use

We work with the following organizations to deliver and administer services. These providers may receive limited information as necessary to perform their function on our behalf:

Alora — electronic health record (EHR) system used for clinical documentation and Medicare billing
Hipaatizer — secure intake form platform used on this website for new patient inquiries
Medicare and applicable Medicare Advantage plans — claims processing and coverage verification

We use and disclose your PHI for treatment, payment, and health care operations, including:

Coordinating your care among your nurses, therapists, and aides
Billing Medicare and other applicable payers
Communicating with your physician regarding your plan of care

We may share relevant treatment information with your referring physician, other treating providers, or care team members as necessary for your treatment and continuity of care, consistent with applicable law. We do not sell your personal information. We disclose PHI beyond the purposes above only with your authorization or as required by law.

Your Rights

The right to request access to and a copy of your medical records
The right to request an amendment to your records
The right to request an accounting of certain disclosures
The right to request restrictions on certain uses or disclosures
The right to request confidential communications
The right to a paper copy of this Notice upon request
The right to file a complaint with us or with the U.S. Department of Health and Human Services, Office for Civil Rights, if you believe your privacy rights have been violated

Data Security

We maintain administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure.

Changes to This Notice

We reserve the right to change this Notice and to make the revised Notice effective for PHI we already have as well as PHI we receive in the future. The current Notice will be available on this website and at our office.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us using the contact information below, or with the U.S. Department of Health and Human Services, Office for Civil Rights, at ocrportal.hhs.gov/ocr/cp/complaint_frontpage.jsf. You will not be retaliated against for filing a complaint.

Privacy Officer & Contact

Marc Beaulieu, RN, Privacy Officer
Ideal Home Health
187A High Street, Holyoke, MA 01040
Phone: (413) 322-8614

Effective Date: September 16, 2026