Consumer Resources | Ideal CDPAP + PPL

Resources

CDPAP Resources

Your complete resource hub for CDPAP in New York. Guides, FAQs, forms, and tools — for consumers and personal assistants at every stage of enrollment and care

Consumer Resources

Consumer Resources Personal Assistant Resources Shared Resources

Consumer Contacts, Tools & Portals

Ideal CDPAP Support

Your fiscal intermediary agency for registration, compliance support, and general questions.

Visit website to select Ideal Health Partners CDPAP as your facilitator or submit PA information.

Email: info@idealcdpap.com

Phone: (347) 315-2402

PPL (Public Partnership LLC)

Statewide fiscal intermediary handling payroll and PA payments.

Visit the PPL Member Portal to learn more.

Phone: 1-833-247-5346

Spanish 1-833-281-0927

Your Managed Care Organization (MCO)

Your insurance plan that authorizes CDPAP hours. Use the MyMedicaid NY tool to find, add, or change your plan online.

Visit website to find and manage plan, check authorizations, 240–40 assessments, shopping cart items

Find Your MCO: Check your Medicaid card
Use For: Care authorization, UAS-NY assessments

NY Medicaid Choice: NYC Medicaid Choice: 1-800-505-5678

NY Department of Health

Official New York State Medicaid and CDPAP program information.

View the CDPAP Program Page for more details or you can visit the NY Department of Health website to learn more.

Medicaid Helpline: 1-800-541-2831

Local Department of Social Services (DSS)

Your county DSS office handles Medicaid enrollment and renewals.

If you have questions about Medicaid applications, renewals, eligibility questions, you can reach out to your Local DSS. You can check Contact Details here Directory by County

Consumer Rights & Advocacy

Legal assistance and advocacy services for CDPAP consumers.

To know more about our Legal Services, visit our website at legalservicesnyc.org or you can learn more at health.wnylc.com.

EPIC: 1-800-332-3742

PPL Member Portal

Approve timesheets, view PA hours, check payment status

You can login here: https://pplathome.pplfirst.com/emailsignin

Time4Care Consumer App

Mobile access to approve PA timesheets on-the-go

Access through: App Store | Google Play

NY Medicaid Choice

Enroll in or change your Medicaid Managed Care plan