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Notice of Nondiscrimination, Accessibility & Language Assistance

Ideal Home Help is committed to making our Michigan Home Help Program services and this website usable by everyone, regardless of race, color, national origin, sex, age, disability, or the language a person speaks.

Last reviewed: July 29, 2026

Nondiscrimination Statement

Ideal Home Help complies with applicable federal civil rights laws and does not discriminate, exclude people, or treat them differently on the basis of race, color, national origin (including limited English proficiency and primary language), sex, age, or disability.

In addition, consistent with Michigan’s Elliott-Larsen Civil Rights Act (MCL 37.2302), Ideal Home Help does not discriminate in places of public accommodation on the basis of religion, height, weight, familial status, marital status, sexual orientation, or gender identity or expression.

Accommodations for People with Disabilities

Ideal Home Help provides appropriate auxiliary aids and services, free of charge and in a timely manner, to people with disabilities when needed to communicate effectively with us, including:

To request an accommodation, an interpreter, or translated materials, contact Casey Winkler, Section 1557 Coordinator at (313) 710-9056 (TTY: 711), [email protected], or by mail at 755 W. Big Beaver Rd, Suite 2020, Troy, MI 48084.

Language Assistance Services

Ideal Home Help provides free language assistance to people whose primary language is not English, including qualified oral interpretation and written translation of vital documents, in a timely manner. You will not be asked to pay for these services or to provide your own interpreter.

To request an accommodation, an interpreter, or translated materials, contact Casey Winkler, Section 1557 Coordinator at (313) 710-9056 (TTY: 711), [email protected], or by mail at 755 W. Big Beaver Rd, Suite 2020, Troy, MI 48084.

Notice of Availability of Language Assistance — Available Languages

Language assistance services described above are available, free of charge, in the following languages most commonly spoken by people with limited English proficiency in Michigan:

Source: HHS Office for Civil Rights / CMS, Top 15 Non-English Languages by State (U.S. Census Bureau American Community Survey data), for Michigan.

We also provide free language assistance in many languages beyond those listed above — contact us to request an interpreter or translated materials in a language not shown here.

This notice is also available, upon request and free of charge, in the languages listed above and in alternate formats for people with disabilities.

Website & Digital Accessibility Statement

Ideal Home Help is committed to ensuring this website is accessible to people with disabilities. We are working to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C).

Our ongoing efforts include:

Known limitations. Some third-party content, embedded tools, or older documents linked from this site (for example, certain PDFs) may not yet fully conform to WCAG 2.1 AA. We are working to remediate these over time and will provide the information in an alternate accessible format on request.

Feedback. If you encounter an accessibility barrier on this website, please contact Casey Winkler, Section 1557 Coordinator at (313) 710-9056 or [email protected]. We aim to acknowledge accessibility feedback within 5 business days and to provide the information, item, or service you sought through an alternate method while we work on a fix.

How to File a Grievance

If you believe Ideal Home Help has failed to provide these services or has discriminated in another way on the basis of race, color, national origin, sex, age, or disability, you can file a grievance with our compliance contact:

Casey Winkler, Section 1557 Coordinator

755 W. Big Beaver Rd, Suite 2020, Troy, MI 48084

(313) 710-9056 (TTY: 711)

[email protected]

You can file a grievance in person, by mail, by phone, or by email. If you need help filing a grievance, our compliance contact is available to assist you. Our process is:

  1. Submit your grievance, in writing or orally, within 60 calendar days of the incident.
  2. We will acknowledge receipt within 5 business days.
  3. We will investigate and provide a written decision within 30 calendar days.
  4. If you disagree with the decision, you may request further review by outside legal counsel retained by Ideal Home Help within 15 calendar days of the decision.

Ideal Home Help will not retaliate against anyone who files a grievance or cooperates with a grievance investigation.

Other Places You Can Get Help or File a Complaint

You do not have to file a grievance with us first, and you may pursue any of the following at the same time:

U.S. Dept. of Health & Human Services, Office for Civil Rights (federal)

Michigan Department of Health and Human Services — Medicaid Beneficiary Help Line

Availability of This Notice

This notice is available at idealhealthpartners.com/michigan/nondiscrimination and posted at our office located at 755 W. Big Beaver Rd, Suite 2020, Troy, MI 48084. It is provided in no smaller than 20-point sans-serif type as required by federal regulation, and is available upon request in the languages listed above and in alternate accessible formats.

Effective date: July 29, 2026.

Last reviewed: July 29, 2026.

This notice is reviewed and, if necessary, updated at least annually.